Contact Us

 

If you would like to get in touch for any retail or wholesale sales related questions email us at sales@shopalkemeatelier.com

If you would like to connect over social media follow us on instagram @alkemeatelier

Text us at 516-581-8231 for any questions.

We will try to connect with you as soon as possible.

If you would like to visit us, please make an appointment by email.

Our Showroom Address:

10 West 33rd st

Suite 424

New York, NY 10001

Ph # 212-695-2170

sales@shopalkemeatelier.com

www.shopalkemeatelier.com

Free Shipping and Returns in USA

We are offering free ground shipping and returns on all items. Orders are sent by FedEx Ground Shipping and usually arrive within 2 to 5 business days ( depending on the state where the product is shipped to). We ship from our warehouse in New York. All bags might have a processing time of 4-5 days. Some styles ship the same day.

Shipping to UK, France and Germany

We now ship to UK, France and Germany. Free shipping to Europe for a short time. Processing time is about 4-5 days and shipping time can be anywhere between 10 to 18 days. 

Shipping to Asia

We now ship to Asia. All rates will be calculated at the time the order is placed, as shipping charge will be based on the box size. Please email us if you have any questions about rates. Our email is sales@shopalkemeatelier.com

Returns

Full price merchandise purchased from our website can be returned for a full refund within 30 days of the delivery date. Each box has a return label in the box for domestic shipping only. Simply use the return label to return the item.

Sale merchandise can be returned for a full refund or exchanged within 7 days of delivery date.

We will only accept returns for items that have not been used or altered in any way. All tags must be attached. If tags have been removed we cannot accept returns. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Upon receipt of returned goods, our company reserves the right to deny refund if the merchandise does not meet return policy requirements. If your return does not meet the conditions listed, the package will be sent back to you.

We do not ship to PO boxes in USA or outside USA. We ship free of charge to 48 states only, Alaska and Hawaii residents must pay shipping charges.

For any questions email us at sales@shopalkemeatelier.com

Alkeme Atelier bags purchased at any department stores or other stores selling Alkeme Atelier merchandise cannot be returned to www.shopalkemeatelier.com You must contact the store where you purchased the product.