If you would like to get in touch for any retail or wholesale sales related questions email us at firstname.lastname@example.org
If you would like to connect over social media follow us on instagram @alkemeatelier
We will try to connect with you as soon as possible.
If you would like to visit us, please make an appointment by email.
Our Showroom Address:
10 West 33rd st
New York, NY 10001
Ph # 212-695-2170
Free Shipping and Returns in USA
We are offering free ground shipping and returns on all items. Orders are sent by FedEx Ground Shipping and usually arrive within 2 to 5 business days ( depending on the state where the product is shipped to). We ship from our warehouse in New York. All bags might have a processing time of 4-5 days. Some styles ship the same day.
Shipping to UK, France and Germany
We now ship to UK, France and Germany. Shipping fee is $29 per bag. Processing time is about 4-5 days an shipping time can be anywhere between 10 to 18 days.
Full price merchandise purchased from our website can be returned for a full refund within 30 days of the delivery date. Each box has a return label in the box for domestic shipping only. Simply use the return label to return the item.
Sale merchandise can be returned for a full refund or exchanged within 7 days of delivery date.
We will only accept returns for items that have not been used or altered in any way. All tags must be attached. If tags have been removed we cannot accept returns. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Upon receipt of returned goods, our company reserves the right to deny refund if the merchandise does not meet return policy requirements. If your return does not meet the conditions listed, the package will be sent back to you.
We do not ship to PO boxes or outside USA. We ship free of charge to 48 states only, Alaska and Hawaii residents must pay shipping charges.
For any questions email us at email@example.com
Alkeme Atelier bags purchased at any department stores or other stores selling Alkeme Atelier merchandise cannot be returned to www.shopalkemeatelier.com You must contact the store where you purchased the product.